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TankerGo Privacy Policy

Applies to the TankerGo customer app, TankerGo for Fleet Owners and TankerGo Driver. Last updated: [date of publishing].

TankerGo is run by [Company legal name], [Registered address] (“TankerGo”, “we”, “us”). This policy explains what personal data we collect when you use our apps, why, who we share it with, how long we keep it, and the rights you have. We process your data under the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

1. Who this covers

• Customers who book water tankers or sewer cleaning.
• Fleet owners (vendors) who run tanker businesses on TankerGo.
• Drivers who deliver jobs for a fleet owner.

2. What we collect

From everyone

• Phone number, used to sign in with a one-time code (OTP).
• Name, and optionally email and profile photo.
• Device details: device model, app version and a notification token, so we can send you notifications.
• Messages and calls made through the app, and support tickets you raise.

Customers

• If you sign in with Google: your name, email and Google account ID.
• Saved addresses, with their map location.
• Your device location while you use the app, to show nearby tankers and check that we serve your area.
• Order details: service, tanker size, quantity, floor, schedule, notes, and the name and phone of anyone receiving the delivery for you.
• For sewer jobs, the access-point photo you choose to upload.
• Payments: the payment method you pick and the payment status. Card and UPI details are handled by our payment partner, Razorpay; we do not store your card number or UPI PIN.
• Wallet balance, coupons used, ratings and reviews, subscriptions, and any “different vehicle” report you file.

Fleet owners

• Business name, owner name, business type and GST number.
• KYC documents you upload: PAN, Aadhaar (front and back), GST certificate, trade licence and cancelled cheque.
• Bank account or UPI ID for payouts (shown to you masked).
• Vehicle details and documents: registration number, capacity, RC, insurance and permit.
• Details of drivers you add: name, phone and, if you provide them, licence number and expiry.
• Wallet, commission, payout and dispute records.

Drivers

• Licence number and expiry, and documents you upload: driving licence, Aadhaar and, optionally, police verification.
• Location while you are on duty: When you go online, the app sends your GPS location every few seconds, including speed and direction. This is how jobs are offered to you and how customers and your fleet owner follow a delivery. Going offline stops it.
• Job records: offers, acceptances, arrival, before/after proof photos with their GPS location, delivered volume and completion.
• Cash collected on cash-on-delivery jobs, wallet and payout records, and ratings.
• Crash reports from the app (Firebase Crashlytics), so we can fix problems.

3. Why we use it

Purpose	Examples
Providing the service	Matching orders with nearby drivers, pricing, tracking, completing and invoicing jobs
Payments and settlement	Collecting payments, refunds, commission, driver and fleet owner payouts
Safety and trust	Verifying fleet owners and drivers, delivery codes, proof photos, vehicle reports, fraud prevention
Support and disputes	Answering tickets, investigating complaints and disputes
Notifications	Order updates, job offers, chat messages, account alerts
Legal obligations	Tax and GST records, responding to lawful requests
Improving the apps	Crash reports and usage patterns, used in aggregate

We do not sell your personal data, and we do not use it for third-party advertising.

4. Who can see your data

Who	What they see
The driver on your order (customers)	Your name, phone number, delivery address, map location, floor, notes and access photo — only for that order
The customer (drivers)	Your name, photo, rating, vehicle number and live location while their order is in progress
Your fleet owner (drivers)	Your profile, documents, duty status, live location, jobs, cash collected and earnings
TankerGo support and operations staff	What they need to run the service and resolve issues
Service providers	Razorpay (payments and payouts), Google (maps, directions, Google sign-in), Firebase (notifications, crash reports), SMS and hosting providers — each only for their task
Authorities	When required by law, a court order, or to protect someone’s safety

5. How long we keep it

• Account data is kept while your account is open.
• Orders, invoices and payment records are kept for as long as tax and accounting law requires, even after you delete your account; they no longer carry your name, phone, email or photo.
• Driver location history for a job is kept with that job’s record, for support and dispute purposes.
• KYC and vehicle documents are kept while the business account is active and for as long as the law requires after that.

6. Deleting your account

You can delete your account in any of the apps from Profile → Delete my account. This permanently removes your name, phone number, email, photo and any linked Google account, and signs you out everywhere. It cannot be undone. Past orders and invoices are kept without your personal details, as explained above.

We cannot delete an account while an order is still in progress, while a fleet owner’s wallet has money owed in either direction, or while a driver still holds cash from cash-on-delivery jobs. The app tells you what to finish first.

7. Your rights

You can ask us to:

• Tell you what personal data we hold about you and how we use it;
• Correct or update it (most of it you can edit in the app);
• Erase it, as described in section 6;
• Withdraw consent for optional processing, for example by switching off location or notification permissions;
• Nominate someone to exercise these rights if you are unable to.

To use these rights, write to our Grievance Officer (below). We will respond within the time the law requires.

8. Permissions the apps ask for

Permission	Why	App
Location	Nearby tankers, delivery address, live tracking; for drivers, receiving jobs while on duty	All
Camera and photos	Access-point photos, documents, proof photos, profile photo	All
Notifications	Order updates, job offers, messages	All

You can turn any permission off in your phone’s settings; parts of the app that need it will stop working.

9. Security

Data is sent over encrypted connections. Documents and photos are stored privately and shown only through short-lived links. Bank account numbers are shown masked. No system is perfectly secure; if a breach affects you, we will notify you and the authorities as the law requires.

10. Children

TankerGo is for people aged 18 and over. We do not knowingly collect data from children.

11. Changes

We may update this policy. We will show the new date at the top and, for significant changes, tell you in the app.

12. Contact and grievances

• Grievance Officer: [Grievance Officer name]
• Email: [grievance@tankergo.com]
• Phone: [support phone]
• Address: [Registered address]

If you are not satisfied with our response, you may complain to the Data Protection Board of India.